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Inspection carried out on 18 August 2014

During a routine inspection

Before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We saw that patients were given written, personalised information regarding their treatment. Patients signed to indicate they were happy with the treatment plan and associated costs.

Patients’ needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. During our visit we spoke with four patients about their care and treatment. All of the patients we spoke with commented positively on the way the dentist explained their treatment plan and communicated throughout their treatment. All the patients we spoke with praised the caring, understanding attitude of all the staff.

We saw there were systems in place to reduce the risk and spread of infection. The practice had a designated decontamination room which had been designed to accommodate all the equipment necessary for decontamination and to separate decontamination procedures from the clinical area. This meant that contaminated and sterilised instruments did not come into contact with each other.

The practice had a training policy which gave staff detailed information about how the provider would support them to complete relevant training for their role. The staff we spoke with said they were well supported by the provider and felt able to discuss any issues regarding their work or training.

Inspection carried out on 28 March 2012

During a routine inspection

We spoke with patients who had kindly given their permission to be contacted by telephone following our visit. These patients had recently attended the surgery and they shared their views about their care.

Patients told us they were very pleased with the service. They said they had been given good information about their treatment choices, with options explained and discussed and they had time to consider those options. We were told that reception staff were also courteous, friendly and helpful.

Everyone was complimentary about the quality of care provided. Patients said they had been asked to complete forms detailing their medical history.

They also said the environment appeared clean and that clinical staff wore appropriate personal protective equipment, such as gloves and masks