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Inspection report

Date of Inspection: 18 August 2014
Date of Publication: 9 September 2014
Inspection Report published 09 September 2014 PDF | 77.71 KB

Overview

Inspection carried out on 18 August 2014

During a routine inspection

Before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We saw that patients were given written, personalised information regarding their treatment. Patients signed to indicate they were happy with the treatment plan and associated costs.

Patients’ needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. During our visit we spoke with four patients about their care and treatment. All of the patients we spoke with commented positively on the way the dentist explained their treatment plan and communicated throughout their treatment. All the patients we spoke with praised the caring, understanding attitude of all the staff.

We saw there were systems in place to reduce the risk and spread of infection. The practice had a designated decontamination room which had been designed to accommodate all the equipment necessary for decontamination and to separate decontamination procedures from the clinical area. This meant that contaminated and sterilised instruments did not come into contact with each other.

The practice had a training policy which gave staff detailed information about how the provider would support them to complete relevant training for their role. The staff we spoke with said they were well supported by the provider and felt able to discuss any issues regarding their work or training.