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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 27 April 2012
Inspection Report published 27 April 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Patients are protected from abuse, or the risk of abuse, because staff are able to identify and take action if abuse is suspected or witnessed.

Overall, we found that Odiham Dental Care was meeting this essential standard.

User experience

Patients told us they felt safe at the surgery and during treatment and they could speak to any of the staff.

Other evidence

The surgery treats both adults and children but children are always accompanied by an adult.

The surgery had policies and procedures for both safeguarding vulnerable adults and safeguarding children. Procedures for alerting the local authority, or the NHS, of safeguarding concerns relating to children were available.

One dentist and one nurse had attended courses in safeguarding up to level two. They had then shared their knowledge with other staff during meetings. Staff had also completed on line training regarding safeguarding.

The dentist explained that because he also worked for the NHS he was fully aware of the Mental Capacity Act should they need to assess someone's capacity to make decisions about their care.

We saw a flow chart which gave the staff guidance about the Mental Capacity Act displayed in the staff room.

The receptionist told us there was a procedure to follow should the staff feel threatened at any time and they were aware of the whistle blowing procedure, should they ever have concerns about the work or practices of a colleague.

During our visit an agency nurse attended the clinic. The dentist had already requested and received written confirmation from the agency which confirmed the nurse had a current criminal records bureau check and they were registered with the general dental council.