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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 27 April 2012
Inspection Report published 27 April 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

Patients are involved in decisions about their dental care, which is based on their individual needs and preferences. Patients are treated with courtesy and respect.

Overall, we found that Odiham Dental Care was meeting this essential standard.

User experience

Patients told us they were always treated with courtesy and respect by the reception staff as well as all the clinical staff.

Patients said the clinical staff always fully discussed their treatment options with them and explained the risks, benefits and costs of any treatments.

They said they had time to make decisions about their treatment and they could ask any questions.

Other evidence

We saw a sample of four patient notes, these recorded that the dentist had fully explained the treatment options to each patient including the risks, benefits and costs of treatments. Patient’s wishes were also recorded in their notes.

The dentist told us that initial consultations lasted between 45 and 50 minutes which allowed for a full discussion of all treatment options and for the patient to ask any questions.

The patient notes included a treatment plan which each patient took home with them. This plan gave them a record of the treatment options and the associated costs. This meant patients had time to make an informed decision prior to any treatment starting.

The patient’s notes confirmed that the dentist had discussed diet and social history including any alcohol and tobacco use. The dentist told us that they discuss these, where relevant, with patients and they give advice.

The dentist said they discussed diet with children and their parents and they had developed individual diet and nutrition sheets to increase health awareness and promotion.

The dentist used a number of methods to assist patients to understand their treatments including X-rays, diagrams, photographs and leaflets.

We observed the dentist using photographs with a patient during their treatment.

The dentist is accredited by the British Dental Association for good practice. There are leaflets available in the waiting room. This accreditation is checked annually and the criteria include, providing care that meets patient’s needs and wishes. Explaining options to patient’s and ensuring patients can make an informed choice about any treatments.

We were given a copy of a pack that is available to all patients. This included information about the clinical staff and their qualifications. The treatments and opening times and a full list of the costs. The information about opening times and emergency contacts is displayed in the window of the surgery and inside the waiting room.