6 August 2013
During a routine inspection
We observed staff interacting with people in a courteous and polite manner, and people's privacy and dignity was maintained. We found that people's care and treatment plans were developed with them and accurate records had been maintained to reflect this. We saw that staff were supported to develop their skills and knowledge through regular training, and this informed the delivery of safe care to people using the service. The provider had infection control policies in place and staff were aware of their duty of care to minimise risks of infection. Records were kept securely to maintain people's confidentiality.