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Manor House Residential Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 19 December 2019

About the service

Manor House Residential is a care home that provides personal care for up to 30 people aged 65 and over. At the time of the inspection 29 people lived at the home.

The home is an adapted building and care is provided across two floors.

People’s experience of using this service and what we found

The quality systems in place were not always effective and had not always identified where improvements were needed. Staff were not always following manufacture guidance for some medicines or keeping accurate records of these.

Risks to people had been assessed and staff had a good understanding of these risks and how to minimise them. Staff demonstrated a good knowledge of types and signs of abuse and how to report concerns of abuse. People were supported to access healthcare professionals when required.

Staff received the training they needed so they had the skills and knowledge to meet people’s needs. Staff had been recruited safely and there were sufficient numbers of staff to support people.

People's care records were person centred and guided staff on the way they preferred their care and support to be provided. The provider had a system in place to ensure any complaints received would be recorded, investigated and responded to with any learning used to improve the service provided.

People's dietary needs were met, and people had access to healthcare services where required. People were supported by staff who were caring. People were involved in decisions around their care and were treated with dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to identify and support people's protected characteristics from potential discrimination. Protected characteristics are the nine groups protected under the Equality Act 2010. They include, age, disability, race, religion or belief etc.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update.

The last rating for this service was good (published May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 19 December 2019

The service was not always safe.

Details are in our safe findings below.



Updated 19 December 2019

The service was effective.

Details are in our effective findings below.



Updated 19 December 2019

The service was caring.

Details are in our caring findings below.



Updated 19 December 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 19 December 2019

The service was not always well-led.

Details are in our well-Led findings below.