• Doctor
  • Independent doctor

Canova Medical

36A Alderley Road, Wilmslow, Cheshire, SK9 1JX (01625) 529942

Provided and run by:
Canova Medical Limited

Latest inspection summary

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Background to this inspection

Updated 2 July 2018

Background

Canova Medical is registered with the Care Quality Commission (CQC) to provide the regulated activity; Treatment of disease, disorder and injury.

Canova Medical is a provider of aesthetic and cosmetic plastic surgery treatments. Doctor's consultations and some aesthetic treatments take place at their Wilmslow premises. All cosmetic plastic surgery treatments take place within a hospital setting. Some of the services provided at the clinic do not fall within the regulated activities for which the provider is registered with CQC. For example, some of the anti-aging aesthetic procedures and laser hair removal do not fall within the regulated activities.

A registered manager is in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

How we inspected this service

Our inspection team was led by a CQC Lead Inspector accompanied by a GP Specialist Advisor.

Before visiting, we reviewed information we hold about the service.

During our visit we:

  • Looked at the systems in place for the running of the service.

  • Explored how clinical decisions were made.

  • Viewed a sample of key policies and procedures.

  • Spoke with the registered manager and consultant surgeon.

  • Made observations of the environment and infection control measures.

  • Reviewed CQC comment cards which included feedback from people who used the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?

  • Is it effective?

  • Is it caring?

  • Is it responsive to people’s needs?

  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Why we inspected this service

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Overall inspection

Updated 2 July 2018

We carried out an announced comprehensive inspection at Canova Medical on 23 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?.

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background Information

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Canova Medical provides cosmetic surgery consultations, pre-operative assessments and post-operative treatments.

Our key findings were:

  • The service had systems in place to keep people safe and safeguarded from abuse.
  • Staff understood their responsibilities to raise concerns and report incidents.
  • There were systems in place to reduce risks to patient safety. For example, infection control practices were carried out and there were regular checks on the environment and on equipment used.
  • Clinical staff assessed patients’ needs and delivered care in line with good practice guidance.
  • People who used the service were given information to make an informed decision about their care and treatment.
  • Appropriate medical assessments were carried out and detailed records of the outcome of these were maintained.
  • An induction programme was in place and staff received specific induction training prior to treating patients.
  • Staff had access to standard operating procedures and policies.
  • The provider encouraged and acted upon feedback from people who used the service. Survey information we reviewed showed that people who used the service had given positive feedback about their experience. Feedback we received from people who used the service was positive.
  • Information about how to complain was available.
  • The provider had a clear vision to provide a safe, good quality service.
  • There were systems in place to check on the quality of the service.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice