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Inspection Summary


Overall summary & rating

Updated 2 July 2018

We carried out an announced comprehensive inspection at Canova Medical on 23 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?.

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background Information

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Canova Medical provides cosmetic surgery consultations, pre-operative assessments and post-operative treatments.

Our key findings were:

  • The service had systems in place to keep people safe and safeguarded from abuse.
  • Staff understood their responsibilities to raise concerns and report incidents.
  • There were systems in place to reduce risks to patient safety. For example, infection control practices were carried out and there were regular checks on the environment and on equipment used.
  • Clinical staff assessed patients’ needs and delivered care in line with good practice guidance.
  • People who used the service were given information to make an informed decision about their care and treatment.
  • Appropriate medical assessments were carried out and detailed records of the outcome of these were maintained.
  • An induction programme was in place and staff received specific induction training prior to treating patients.
  • Staff had access to standard operating procedures and policies.
  • The provider encouraged and acted upon feedback from people who used the service. Survey information we reviewed showed that people who used the service had given positive feedback about their experience. Feedback we received from people who used the service was positive.

  • Information about how to complain was available.
  • The provider had a clear vision to provide a safe, good quality service.

  • There were systems in place to check on the quality of the service.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Inspection areas

Safe

Updated 2 July 2018

Effective

Updated 2 July 2018

Caring

Updated 2 July 2018

Responsive

Updated 2 July 2018

Well-led

Updated 2 July 2018