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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF

Overview

Inspection carried out on 13 December 2012

During a routine inspection

We completed an unannounced inspection visit on 13 December 2012, to Canova Medical. We met and spoke with the registered manager during the course of our inspection, however on the day of the visit there were no patients at the clinic. Therefore following the visit as part of the inspection we spoke to people who used the service about the care and support they received.

One person said: "My care was absolutely perfect for me." They also told us they had opportunities to discuss the treatment had time to consider whether or not to go ahead and they were informed of any risks before they consented. One person told us: "The consultant was fantastic, I was treated with dignity and my views, concerns and fears were listened to and allayed." They also said: "I was treated as if I was their only patient and yet I knew there were others who where having surgery on the same day."

The people we spoke with told us they had no concerns they wished to raise. One person said: "I received good care before and after surgery. I had support from the nurse and the consultant and they were very helpful, in fact exceptional, I have no complaints.�

We found that in two of the three staff records reviewed appropriate recruitment checks had taken place however in one staff files we found that appropriate checks had not taken place. This meant that Canova Medical could not always ensure that people were cared for, or supported by, suitably qualified, skilled and experienced staff.