24 February 2014
During a routine inspection
One person told us "this is an excellent practice I've been coming for years and so have all the family". Another person told us "I'm one of the hygienist's successes. She's very helpful and kind'. Two other people told us they had no concerns and were very happy with the practice.
We saw a patient satisfaction survey was used to gather feedback. The results demonstrated people were very happy with all aspects of the practice. People told us they could make an appointment at times that suited them, and reminders were sent in their preferred form. For example text message or phone calls. They told us they were aware of the emergency number and had always been able to get an appointment within 24 hours.
The practice had access for people with mobility issues and wheelchair users via a ramp through the front of the building. Once in the practice there were facilities on the ground floor to provide all the services offered by the practice.
People were protected from abuse by staff who had received regular training and demonstrated good awareness of this subject.
We saw effective systems were in place to monitor and improve the quality of the service provided.