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Highfield Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 22 May 2019

About the service:

Highfield Private Rest Home accommodates up to 31 older people who may be living with dementia. At the time of the inspection 22 people were living at the service.

People’s experience of using this service:

The registered manager had made improvements to the way staff were recruited, fire safety and records at the service.

New staff were recruited safely and had the skills they needed to meet people’s needs. There were enough staff to care for people.

Records were accurate and held securely.

People were supported to remain as independent as possible. Assessments of their needs and any risks to them had been assessed. Care had been planned to support people in the way they preferred and to keep them as safe as possible.

People were supported to live healthy lives. Changes in people’s health had been identified and people were supported to see health care professionals when they needed. People received their medicines as prescribed. Medicines were managed safely by staff. People were offered a balanced diet which meet their needs and preferences.

Staff were kind and caring and treated people with dignity and respect. People were not discriminated against and received care tailored to them. Staff knew the signs of abuse and how to raise any concerns they had with the management team and the local safeguarding authority.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The manager understood their responsibilities under Deprivation of Liberty Safeguards (DoLS) and had applied for authorisations when people were at risk of being deprived of their liberty.

People told us the management team acted on what they told them to address any concerns and improve the service. Staff told us they felt supported by the management team and were motivated. Checks and audits were completed, and any shortfalls were addressed.

Rating at last inspection:

The service was rated Requires improvement at the last inspection on 20 December 2017 (report published 19/04/2018).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 22 May 2019

The service was safe

Details are in our Safe findings below.



Updated 22 May 2019

The service was effective

Details are in our Effective findings below.



Updated 22 May 2019

The service was caring

Details are in our Caring findings below.



Updated 22 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 22 May 2019

The service was well-led

Details are in our Well-Led findings below.