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Burnham Lodge Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 May 2019

About the service: Burnham Lodge is a nursing home providing care and accommodation for up to 20 people. At the time of our inspection 19 people were receiving care.

People’s experience of using this service:

People received good care at the home. People told us they were happy with staff and the care they provided. We saw that people were treated with kindness dignity and respect.

Staff were positive about working at the home and told us they received good support and training to assist them in their roles. Staff told us communication was good and that staffing levels, in the main worked well. We saw that there was a calm and positive atmosphere within the home.

People’s dietary needs were clear in their care plans and where necessary staff referred people to other health professionals. This included for example, dieticians, physiotherapists and speech and language therapists. People’s health was monitored so that action could be taken if any concerns were identified.

People’s care was reviewed regularly so that care plans were up to date and reflective of people’s current needs. People were involved in the review process.

There were activities taking place if people wished to take part in them. People were aware of the activities taking place, even if they chose not to take part in them. People were given information about how to make a complaint, though people told us they had no concerns and would speak with staff if they did.

The service was well led. There was a registered manager in place, supported by registered nurses and senior staff. The service was monitored to provide an opportunity to identify and plan any improvements necessary.

Rating at last inspection: The service was last inspection in March 2018 and was rated as Requires Improvement at this time.

Why we inspected: This was a scheduled inspection, in line with the rating of the service at our previous inspection.

Follow up: ongoing monitoring.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 29 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 29 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 29 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 29 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 29 May 2019

The service was well-led.

Details are in our Well-led findings below.