We carried out a review of the data available to us about Yorkshire Rose Community Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yorkshire Rose Community Care Limited, you can give feedback on this service.
Yorkshire Rose Community Care Limited provides care and support for people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting 27 people with their personal care and support needs.
People's experience of using this service and what we found
People told us they were very happy with the support they received. One person said, "They are wonderful, I am very happy." Relatives were also extremely happy with the service provided to their family member. Their comments included, “When we started using the service we were thrilled to bits and we’ve never looked back. They are consistent, I have no concerns, they are excellent,” and “We were recommended to this service by others. The staff are a good bunch, we have regular care workers that we know and trust.”
People's medicines were overall, managed safely. However, we identified some potential risks with the management of medicines. Action was taken at the time of our inspection to ensure medicines were managed safely.
Prior to staff being recruited, the management team carried out checks to check out their suitability for the role. This included, satisfactory references and background checks with the Disclosure and Barring Service (DBS). However, not all gaps in employment had been checked. We discussed this with the management team who rectified this on the day of the inspection.
There were enough staff to meet people's needs and staff received continuous support and supervision from their line manager. Staff used gloves and aprons when these were needed to protect people from the risk of infection. People were protected from abuse and there were risk assessments in place which showed specific areas of risk, and the measures put in place to minimise those risks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People who used the service spoke very positively of the caring approach from care workers. Care workers were familiar with people's preferences and needs. Care workers were committed to promoting people's privacy, dignity and independence and supporting them to make choices.
Audits and checks were used to drive improvements to the service people received. People and their relatives were asked for their views about the care and support the service offered. Staff felt well supported and listened to. There was a positive, open and supportive culture at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (published 19 May 2017).
Why we inspected:
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Yorkshire Rose Community Care Limited’ on our website at www.cqc.org.uk’
Yorkshire Rose Community Care Ltd is a domiciliary care service. They are registered to provide personal care to people in their own homes. At the time of our inspection the service was supporting people with a variety of care needs including older people and people living with dementia. Care and support was co-ordinated from the services office which is based in Maltby on the outskirts of Rotherham.
There is a registered manager which oversees services provided from the office. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the time of our inspection there were 20 people using the service. We spoke on the telephone with four people who used the service and three relatives. We asked people about their experiences of using the agency. People we spoke with told us they were entirely happy with the service provided.
People told us they felt safe in their own homes and staff were available to offer support when needed to help them maintain their independence. One person told us, “They [staff] are lovely they are more like friends, they can’t do enough for you, very willing and kind.”
People’s needs had been assessed before their care package commenced and they told us they had been involved in formulating and updating their care plans. We found the information contained in the care records we sampled was individualised and identified people’s needs and preferences, as well as any risks associated with their care and the environment they lived in.
We found people received a service that was based on their personal needs and wishes. Changes in people’s needs were quickly identified and their care package amended to meet their changing circumstances. Where people needed assistance taking their medication this was offered in a timely way by staff that had been trained to carry out this role.
At the last inspection we found the recruitment of staff was not sufficiently robust to ensure staff was employed with all of the required employment checks. At this inspection we found improvements had been made and all staff had the required documentation before they commenced work with the service.
There was sufficient trained staff employed to ensure people received their care consistently. People told us that they received support from the same care workers.
People were able to raise any concerns they may have had. We saw the service user guide included ‘how to make a complaint.’ This was written in a suitable format for people who used the service.
People were encouraged to give their views about the quality of the care provided to help drive up standards. However at the last inspection the quality assurance systems had not been effective in identifying areas for improvement. We found improvements had been made to monitor and improve the service.
Yorkshire Rose Community Care Ltd is a domiciliary care service. They are registered to provide personal care to people in their own homes. At the time of our inspection the service was supporting people with a variety of care needs including older people and people living with dementia. Care and support was co-ordinated from the services office which is based in Bramley on the outskirts of Rotherham.
There was a registered manager who managed services provided from the office. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the time of our inspection there were 22 people using the service. We spoke on the telephone with four people who used the service and five relatives. We asked people about their experiences of using the agency. People we spoke with told us they were entirely happy with the service provided.
People told us they felt safe in their own homes and staff were available to offer support when needed to help them maintain their independence. One person told us, “The staff are brilliant. They pop in to make sure I am safe; nothing is too much trouble for them.”
People’s needs had been assessed before their care package commenced and they told us they had been involved in formulating and updating their care plans. We found the information contained in the care records we sampled was individualised and identified people’s needs and preferences, as well as any risks associated with their care and the environment they lived in.
We found people received a service that was based on their personal needs and wishes. Changes in people’s needs were quickly identified and their care package amended to meet their changing circumstances. Where people needed assistance taking their medication, this was administered in a timely way by staff who had been trained to carry out this role.
The recruitment of staff was not sufficiently robust to ensure staff were employed with all of the required employment checks. You can see what action we told the provider to take at the back of the full version of the report.
There were sufficient trained staff employed to ensure people received their care consistently. People told us that they received support from mostly the same care workers.
People were able to raise any concerns they may have had. We saw the service user guide included ‘how to make a complaint.’ This was written in a suitable format for people who used the service. However some of the details were incorrect and required updating.
People were encouraged to give their views about the quality of the care provided to help drive up standards. However, the quality assurance systems in place had not been effective in identifying areas for improvement. Investigations in relation to accidents and incidents were not fully recorded. Analysis of complaints, safeguarding’s were not effective so there was a missed opportunity to learn from these events and improve the service for people.