You are here

Meadowvale Homecare Ltd Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 26 February 2021

About the service

Meadowvale Homecare Limited is a domiciliary care agency which provides personal care and support to people who live in Redcar and Cleveland. The service supported adults and older adults living with physical and mental health conditions, including dementia. At the time of inspection 43 people were receiving personal care.

People’s experience of using this service and what we found

The procedures in place to support people at risk of harm needed to be further developed. The recruitment policy had not been consistently followed. This did not support safe recruitment procedures. There were enough staff to support people safely.

The scope of auditing at the service needed to be expanded to support improvement. There were gaps in records used to monitor the quality of the service. Lessons learned analysis was not robust. Oversight of the service had not resulted in improvement.

People and relatives were extremely happy with the care provided. Relatives said, “The care is brilliant. Carers have been reliable, professional and they are a really good team. The carers turn up on time and they get in touch with me if there are any issues” and, “The care has been over and above what I would expect.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 1 May 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection the provider remained in breach of regulations.

The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan from the last inspection in March 2020 and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions safe and well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has remained requires improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Meadowvale Homecare Limited on our website at www.cqc.org.uk.

Enforcement

We have identified breaches in relation to quality assurance, recruitment and the fitness of the provider. Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 26 February 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 26 February 2021

Caring

Requires improvement

Updated 26 February 2021

Responsive

Requires improvement

Updated 26 February 2021

Well-led

Requires improvement

Updated 26 February 2021

The service was not alway well-led.

Details are in our well-Led findings below.