11 April 2013
During a routine inspection
We looked at the paper and electronic records for two people who used the service to see how their care and treatment was provided and managed. We talked with staff who were aware of and able to discuss people's care and treatment needs.
We spoke with people who used the service they told us they were wholly satisfied with the service and would recommend this dental practice to anyone. One person told us: "It is an excellent service, all staff are very friendly, helpful and supportive. Nothing is too much trouble for them. They all go that extra mile to ensure everything is satisfactory".
People we spoke with told us that the practice always looked very tidy and they were satisfied with the standards of cleanliness. During the inspection we saw that there were good standards of hygiene and infection control practices.
The practice manager showed us that they regularly audited the service people received to ensure they maintain the high standards that are expected.
We found that Pure Dental Solutions was compliant in all five outcomes that we inspected.