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Inspection Summary


Overall summary & rating

Good

Updated 31 May 2019

About the service

People who use the service live in their own apartments across two complexes. One of the complexes is the registered location. Managers and staff have access to an office in both complexes. There were 26 people using the service at the time of the inspection.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Since the last inspection significant improvements had been made to people’s safety, assessing and planning people’s care, storage and maintenance of records and the systems for checking on the quality and safety of the service.

Medicines were managed safely, and people received their prescribed medication at the right times. Risks to people were assessed and control measures put in place to reduce the risk of harm to people. People were protected from the risk of abuse. Safe recruitment procedures were followed, and people received care and support from the right amount of suitably skilled and experienced staff.

People’s needs were assessed with their full involvement. People received effective care and support to meet their needs and choices. Staff received the training and support they needed for their role. People’s right to make their own decisions was understood and respected.

People were treated with dignity and respect and their independence, privacy and confidentiality was promoted. Staff were knowledgeable about people and formed trusting and positive relationships with them.

People received personalised care and support which was responsive to their needs. People’s needs were regularly reviewed with their involvement. People were given information about how to complain and they told us they would complain if they needed to. Staff understood how to provide people with dignified end of life care.

The interim manager and staff promoted a person-centred service and there was an open and positive culture. There was good partnership working with others to improve and promote the service. There were effective systems in place for monitoring the quality and safety of the service and making improvements. The views and opinions about the service was obtained from people, staff and relevant others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection the service was rated requires improvement (published 23 October 2018).

Previous breaches

Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider is no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up action we told the provider to take at the last inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 31 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 31 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 31 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 31 May 2019

The service was well-led.

Details are in our Well-Led findings below.