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MacIntyre Milton Keynes Support Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 September 2017

This inspection took place on 22 and 29 August 2017 and was announced. The service is registered to provide personal care to people with learning and physical difficulties in their own homes when they are unable to manage their own care. At the time of the inspection there were four people using the service.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People had support plans that were personalised to their individual needs and wishes. Records contained detailed information to assist staff to provide care and support in a manner that respected people’s individuality and promoted treating people with dignity.

Care records contained risk assessments to protect people from identified risks and helped to keep them safe. They gave information for staff on the identified risk and informed staff on the measures to take to minimise any risks.

People were actively involved in decisions about their care and support needs. There were formal systems in place to assess people’s capacity for decision making under the Mental Capacity Act 2005. People were safe with the staff that supported them in their own home. Staff understood the need to protect people from harm and knew what action they should take if they had any concerns.

Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

People received care and support from staff that were kind and empathetic to their individual needs. They encouraged and promoted people’s independence and supported them to live fulfilled lives. Staff had the skills and knowledge to provide the care and support people needed and were supported by a management team which was receptive to ideas and committed to providing a high standard of care and support.

People were supported to take their medicines as prescribed. Records showed that medicines were obtained, stored, administered and disposed of safely. People were supported to maintain good health and had access to healthcare services when needed.

Staff had developed good relationships with the people they provided care to. People and their families were confident that issues would be addressed and that any concerns they had would be listened to. Complaints were appropriately investigated and action was taken to make improvements to the service when this was found to be necessary.

The registered manager led a management team which was approachable and supportive. There were thorough systems in place to monitor the quality of the service provided and action was taken to drive continuous improvement.

Inspection areas

Safe

Good

Updated 26 September 2017

The service was safe.

People were relaxed and calm with the staff around them.

Risk assessments were in place and were continually reviewed and managed in a way which enabled people to safely pursue their independence and receive safe support.

Safe recruitment practices were in place and staffing levels ensured that people�s care and support needs were safely met.

There were systems in place to manage medicines in a safe way and people were supported to take their prescribed medicines.

Effective

Good

Updated 26 September 2017

The service was effective.

People were actively involved in decisions about their care and support needs and how they spent their day. Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA)

People received personalised care and support. Staff received training to ensure they had the skills and knowledge to support people appropriately and in the way that they preferred.

People were supported to access relevant health and social care professionals to ensure they received the care, support and treatment that they needed.

Caring

Good

Updated 26 September 2017

The service was caring.

People�s privacy and dignity was respected and interactions between people and staff were positive.

Staff knew people well and had a good understanding of people�s needs and preferences.

Staff promoted peoples independence to ensure they were as involved and in control of their lives as possible.

Responsive

Good

Updated 26 September 2017

The service was responsive.

People and their families� views were acknowledged and acted upon; and care and support was delivered in the way that people chose and preferred.

People were supported to engage in activities that reflected their interests and supported their physical and mental well-being.

People and their relatives knew how to raise a concern or make a complaint. There was a transparent complaints system in place and complaints were responded to appropriately.

Well-led

Good

Updated 26 September 2017

The service was well-led.

People using the service, their relatives and staff were confident in the management.They were supported and encouraged to provide feedback about the service and it was used to drive continuous improvement.

The registered manager and provider monitored the quality and culture of the service and strived to lead a service which supported people to live a fulfilled life as possible.