Updated 2 December 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by 1 inspector.
Service and service type
This service provides care and support to people living in 4 ‘supported living’ and 'outreach' settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was not a registered manager in post. An existing registered manager with MacIntyre Care had applied to add the location MacIntyre Milton Keynes Support to their registration. We are currently assessing the application.
Notice of inspection
This inspection was announced.
We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the manager would be in the office to support the inspection. We visited the office on 06 November and visited 3 people in their individual supported living settings on 09 November 2023.
What we did before the inspection
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
We reviewed other information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service, including Healthwatch Milton Keynes. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.
During the inspection
We visited 3 people using the service, we spoke with 2 relatives, 3 support workers, 3 front line managers, a learning disability nurse and the area manager who has applied to become the registered manager for the service. We reviewed the support plans, associated risk assessments and medicine records for 3 people using the service. We reviewed 3 staff recruitment files and a variety of other records relating to the management of the service, including the providers policies and procedures.