18 December 2013
During a routine inspection
People had thorough, detailed care and treatment plans relating to all aspects of their care needs. They contained a good level of information setting out exactly how each person should be supported to ensure their needs were met. We spoke with four people who used the service who told us they were happy with the care and treatment they received. One person told us, 'I am very pleased with my treatment.' Another person told us, 'I am quite satisfied.'
The equipment and facilities were appropriate and well maintained. People were protected from unsafe or unsuitable equipment.
People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work.
There were quality monitoring programmes in place, which included people giving feedback about their care and treatment. This provided a good overview of the quality of the services provided.