Updated 19 September 2022
We undertook a follow up focused inspection of Ardleigh Green Dental Clinic on 17 August 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Ardleigh Green Dental Clinic on 26 April 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well led care and was in breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Ardleigh Green dental clinic on our website www.cqc.org.uk.
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it safe?
• Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 26 April 2022.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 26 April 2022.
Background
This report is about Ardleigh Green Dental Clinic.
Ardleigh Green Dental Clinic is in the London Borough of Havering in North East London. The practice provides NHS and private dental care and treatment for adults and children.
The practice is easily accessible by local transportation including the London Underground. It does not have a car park, however, there is permit free parking on surrounding streets. The practice consists of three treatment rooms, reception and waiting area, a toilet and a kitchen/office area. There is level access to the practice for people who use wheelchairs and those with pushchairs.
The dental team includes the principal dentist, an associate dentist, a visiting specialist oral surgeon who places implants, three dental nurses, a dental hygienist and a receptionist. They were supported by a full-time practice manager.
During the inspection we spoke with the principal dentist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open Monday to Friday 9:00 am to 5:30 pm; closing between 1pm and 2pm for lunch. Outside of these hours, patients are advised to contact the NHS 111 service for urgent care and treatment.
There were areas where the provider could make improvements. They should:
- Implement an effective system for monitoring and recording the fridge temperature to ensure that medicines and dental care products are being stored in line with the manufacturer’s guidance.