19 August 2013
During a routine inspection
We spoke with three patients during the inspection. We were told: 'I have diabetes and always get asked about my medical condition'. And: 'They've always been alright with me'.
We found all areas clean. We saw a range of information leaflets and posters displayed with information on treatments and oral hygiene.
Treatment records were maintained in paper form. Electronic records were kept but were for hospital referrals only. We saw that at every visit the patient was asked for an update of their medical status and any change had been noted.
We saw that emergency medical equipment was in place. Decontamination processes were seen to be followed and hygiene procedures were adhered to by staff, to minimise the risk of cross infection.
We found that all staff had worked at the practice for a number of years and relevant documentation was in place.
We saw that suitable checks were done in respect of equipment and cleaning schedules. People who used the service had the option to provide feedback via patient surveys and a suggestions box.