The Care Quality Commission
  • Dentist
  • Dentist

Archived: Robert Jolliffe Dental Practice - Herne Bay

27 Sea Street, Herne Bay, Kent, CT6 8PZ (01227) 373088

Provided and run by:
Mr. Robert Jolliffe

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

24 July 2013

During a routine inspection

All of the patients with whom we spoke gave us positive feedback about the practice. All said that the quality of care was very high and that staff had the skills and experience to meet their needs and provide a good service. We ask a range of questions about the quality of the service provided and all comments made were very positive with no concerns raised.

Patients we spoke with said " Yes I am very happy. Have no concerns about the quality of care". One patient told us 'I have been coming here for years, I am very happy. He is a good dentist. I would not go anywhere else". Another commented 'I cannot praise them highly enough. Staff are very good'.

Although the practice was clean there were no records to show that a risk assessment was in place to help ensure and maintain good standards of hygiene as required by the Health Technical Memoranda 01-05: Decontamination in primary dental care practices (HTM 01-05).

We found that the staff had systems in place to ensure that they kept up with required training subjects. The practice enabled patients to give feedback following a consultation at the reception desk. Regular patient satisfaction surveys had been carried out to gain feedback for the practice.