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Reports


Inspection carried out on 30 January 2014

During a routine inspection

During our inspection we spoke with two people who were waiting for treatment. They were happy with the treatment they received and told us that the dentists always explained about the treatment they were having. One of the people we spoke with told us that the service, "Always explain things to me," another said, "It’s great, I have never had a problem, they are always prompt and on time."

We looked at the records of four people who had attended the service on the day of our inspection. These showed that written consent had been obtained and a treatment plan given to the person concerned. The record also showed that the person's medical history had been reviewed and updated each time they visited the service.

Quality assurance processes were in place to ensure that people were satisfied with the treatment they received and that the service were aware of areas that may need to improve and a range of management audits provided an internal check that systems were in place and being followed.