22 May 2013
During a routine inspection
The service used the dental surgery on Brunel Road, Newton Abbot. This surgery enjoyed level access. The waiting room, treatment rooms and toilets were all based on the ground floor. This meant that people with limited mobility could access the service easily.
The service had six dentists and seven dental nurses. The service provided a telephone call centre service from early in the morning until late in the evening, which allowed people to contact the service at convenient times.
We spoke with three people who had received treatment from the service, three staff and two managers. All of the people who had received treatment told us that they were very satisfied with the service. One person told us 'It's an excellent service.'
People told us that it had been easy to obtain an emergency appointment and that their views were taken into account in the way the service was provided and delivered in relation to their care.
We looked at the results of a recent survey conducted by the practice. These results showed high levels of satisfaction with the service.
We saw evidence that staff had received safeguarding training and other mandatory training. We found that appropriate background checks had been completed on staff.
We saw that the service had systems in place to monitor the quality of its service.