Updated 13 March 2019
We undertook a follow up focused inspection of Synergy Dental Care – Biddulph on 22 February 2019. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Synergy Dental Care – Biddulph on 17 December 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Synergy Dental Care – Biddulph on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 17 December 2018.
Background
Synergy Dental Care – Biddulph provides private treatment to adults and children. Treatments include conscious sedation and dental implants.
There is level access to the practice for people who use wheelchairs. There are two small steps to access the ground floor surgery. Car parking spaces are available near the practice.
The dental team includes two dentists, four dental nurses, two dental hygiene therapists, one receptionist and a practice director. The practice has three treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Synergy Dental Care – Biddulph is the practice director.
During the inspection we spoke with one dental nurse and the practice director. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Wednesday from 9:00am to 5:00pm
Thursday from 9:00am to 7:00pm
Friday from 9:00am to 5:00pm
Our key findings were:
- Improvements had been made to the processes for managing the risks associated with Legionella and fire.
- Improvements had been made to the process for managing the risks associated with substances which are hazardous to health.