The Care Quality Commission

Archived: Great Knightleys Dental Clinic

188 Great Knightleys, Basildon, Essex, SS15 5HG (01268) 541966

Provided and run by:
Dr. Aryazaid Nezami

Important: The provider of this service changed. See new profile

All Inspections

10 January 2013

During a routine inspection

We spoke with two people who were using the service at the time of our inspection. One person accompanying their child had seen the dentist but told us they were unhappy with the consultation. They said they were unsure why the dentist had advised on a particular course of treatment. They also said that they contacted the surgery recently when their child was in a lot of pain but were told by staff that they could not have an appointment for a week, which the parent felt was unacceptable. We asked the practice manager to speak with the person and they explained why the dentist had recommended the course of action they had. This helped to assure the person, however, it would have been better had the dentist or nurse checked with the person during the consultation that they were happy and had understood why such treatment was recommended.

The second person we spoke with was also accompanying their child to an appointment. They said they liked the practice and that staff were always polite and welcoming. They were given choices and received explanations. They said they would recommend the practice to others and were made to feel comfortable about raising concerns if they were unhappy with the care they received.

We noted that the practice had recently been sold to a new company whose application for registration was under consideration by the Care Quality Commission. A representative of the new owners was present throughout the inspection.