Jackson & Rigby Dental Practice

Updated 13 July 2026

We carried out this announced on-site inspection on 7 October 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Improvements were needed to ensure staff kept up to date with evidence-based practice when providing care and treatment and that patient care records were being completed consistently.
They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Jackson Rigby Dental Practice is in Mansfield, Nottinghamshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces were available near the practice in local pay and display car parks. Roadside parking for disability badge holders was available outside the practice.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 16 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, reception staff, the practice manager and business manager.

Updated 13 July 2026

On the day of our inspection, we received feedback from patients. Patient feedback provided a positive view of the dental team and care provided by the service.
Patient feedback was positive, with patients describing the practice as friendly, welcoming and professional. Long-standing patients praised the quality of care provided by the dentists, the helpfulness of reception staff, and access to emergency appointments when needed. Patients also reported positive experiences with individual clinicians, highlighting their professionalism, kindness and ability to put nervous patients at ease.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.