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Inspection carried out on 6 September 2012

During a routine inspection

During the visit we spoke with two people (patients) who used the service. They told us they were happy with the service they received and staff were 'friendly', 'professional' and 'kind'. Comments included, "I am very happy with the service" and "I am very happy with everything; I have no complaints at all".

People told us they were provided with good information about the treatments and the costs and they had been given enough time and information to make a decision about their treatment. Comments included, "The dentist explained the options available to me", "Everything was fully discussed with me" and "I was given time to consider what I wanted to do".

On the day of the visit we found the practice to be safe, clean and well maintained. People told us the practice was 'always very clean'.

The people that we spoke with made positive comments about the staff team. They described them as 'friendly', 'helpful' and 'professional'. We spoke with three members of the staff team who told us, "I enjoy working here" and "It's a good organisation to work for".