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We are carrying out a review of quality at Rowena House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 8 January 2020

About the service

Rowena House is a residential care home providing personal and nursing care to 36 people aged 65 and over at the time of the inspection. The service can support up to 40 people.

People’s experience of using this service and what we found

The provider had a system in place to ensure people were safeguarded from the risk of abuse. Lessons were learned when things went wrong. Risks associated with people's care were identified and actions taken to minimise them occurring. Actions were taken when things went wrong, and lessons were learned to prevent issues reoccurring. Medicines were managed in a safe way; however topical MAR sheets could be more detailed and completed more accurately.

People's needs were assessed, and care was planned in a way which met people's individual needs. Staff felt supported by the management team and received supervision sessions on a regular basis. People received a balanced diet which met their needs. People were offered choices of what they preferred to eat. We spoke with two healthcare professionals who felt the service referred people appropriately and took on board their advice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed staff interacting with people and found they were caring. An emphasis on dignity featured throughout the home and in the way, staff approached care.

Care plans we looked at were person-centred and people and their relatives were involved in reviewing them. The provider employed a wellbeing lead who facilitated a varied program of activities. The provider had a complaints procedure and dealt with complaints in accordance with company policy. The provider had an end of life care policy and a lead in this area.

The registered manager was supported by an operations director. The service was well managed and monitored to ensure the service met the standard of the organisation. Relatives, residents and staff felt the registered manager was approachable and responsive. The home had a development plan in place which detailed actions to improve the service. People were given opportunities to feedback about the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection - The last rating for this service was requires improvement (published 30 November 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 January 2020

The service was safe.

Details are in our safe findings below.



Updated 8 January 2020

The service was effective.

Details are in our effective findings below.



Updated 8 January 2020

The service was caring.

Details are in our caring findings below.



Updated 8 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 8 January 2020

The service was well led.

Details are in our well led findings below.