• Care Home
  • Care home

Rowena House

Overall: Good read more about inspection ratings

Old Road, Connisborough, Doncaster, South Yorkshire, DN12 3LX (01709) 862331

Provided and run by:
Runwood Homes Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 6 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Rowena House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rowena House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with CQC to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

Inspection activity started on 25 October 2022 and ended on 22 November 2022. We visited the service on 25 October 2022. We spoke with 7 people who used the service about their experience of the care provided. We spoke with 9 members of staff including the acting manager, care team leaders, care workers and ancillary staff.

We observed staff interacting with people in all areas of the home and reviewed a range of records. This included 4 people’s risk assessments, care plans and care records. We saw records related to medicines for 5 people. We also reviewed monitoring records regarding people’s weight and accidents and incidents.

Following our inspection visit we continued to speak with the acting manager and regional manager. We reviewed further records remotely, to validate evidence found. This included information regarding infection prevention and control, quality and safety records, audits, policies and procedures and meeting minutes. We received further comments from 3 staff members regarding their experience of working at the service.

Overall inspection


Updated 6 December 2022

About the service

Rowena House is a care home providing accommodation for up to 40 people, including people living with dementia. The home is purpose built and accommodation is provided on 1 level. At the time of the inspection there were 33 people living at the home.

People’s experience of using this service and what we found

People told us they felt happy and safe at Rowena House. Improvements have been made to make sure the service responded to risks related to people’s deteriorating health in a timely way.

The provider had effective systems in place to safeguard people from the risks associated with abuse. Staff were trained and deployed effectively to ensure people’s needs were met and people’s medicines were managed safely overall. We found people were protected from the risk and spread of infection.

There were effective systems in place to monitor the quality of service. There was an emphasis on learning lessons and improvement. There was evidence feedback from people who used the service and their relatives was routinely sought and acted upon. There was also evidence of staff working in partnership with other agencies. This helped staff to deliver individualised care and supported people’s access to healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 17 May 2021). At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced focused inspection of this service between 26 February and 1 April 2021. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions of Safe and Well-led which contain those requirements.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last comprehensive inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rowena House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.