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Fonjock's Social Work Practice Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 23 November 2018

Fonjock’s Social Work Practice Limited is a domiciliary care agency, providing personal care and support to people with mental health needs or a learning disability living in their own homes. The service operates from an office based in Bury St. Edmunds. At the time of this inspection there were 2 people using the service.

At the last inspection of 25 February 2016, the service was rated Good. At this inspection we found the service remained Good.

At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People continued to be safe at the service because staff had received training and were aware of procedures to safeguard people from abuse and manage risks to their health. Each person had a support plan and staff were aware of people’s individual needs. There were enough suitably knowledgeable staff that had been recruited through a robust recruiting process. People received their medicines as prescribed.

Staff received training and supervision to enable to them to provide the support to people with regard to their assessed needs. People gave consent to the support they received. People were given support to manage their nutritional needs and to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service support this practice.

Staff were empathic and treated people with understanding. People’s privacy and dignity were respected. Staff encouraged people to maintain and develop their independent living skills.

People continued to receive support that met their individual needs and preferences. Each person had an assessment of their needs and support plan which was updated regularly as required. Staff encouraged people to pursue their hobbies and interests. People knew how to raise a complaint and were confident any concerns raised would be addressed and resolved.

An open and positive culture was maintained by the service. The registered manager led and supported the staff team to focus upon person-centred support. Quality checks and audits remained in place so that issues were identified and resolutions for improvements put in place.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 23 November 2018

The service remains good.

Effective

Good

Updated 23 November 2018

The service remains good.

Caring

Good

Updated 23 November 2018

The service remains good.

Responsive

Good

Updated 23 November 2018

The service remains good.

Well-led

Good

Updated 23 November 2018

The service remains good.