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Dimensions West Midlands Domiciliary Care Office Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Dimensions West Midlands Domiciliary Care Office. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 11 August 2017

This announced inspection took place on 05 June 2017.

Dimensions is registered to provide personal care to people who live in their own homes. On the day of our inspection 20 people were using the service.

This was the first rating of the service since it was registered on 07 July 2015.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was available on the day of the inspection.

People using the service felt safe. Care staff were aware of the processes they should follow to minimise risk to people. Systems were in place to protect people from the risk of harm and abuse. Care staffing levels and skill mix ensured that people’s needs would be met.

Care staff had the skills and knowledge required to support people effectively. Care staff received an induction prior to them working for the service and they felt prepared to do their job. Care staff could access on-going training and regular supervision to assist them in their role. Care staff knew how to support people in line with the Mental Capacity Act 2005 and gained their consent before assisting or supporting them. Care staff assisted people to access food and drink.

Where possible people were involved in making their own decisions about their care and their specific needs. Care staff provided dignified care and showed respect to people. People were encouraged to retain their independence with care staff there ready to support them if they needed help.

Care staff understood people’s needs and provided specific care. People’s preferences had been noted and acted upon where possible. People knew how to raise complaints or concerns and felt that they would be listened to and the appropriate action would be taken.

People were happy with the service they received and felt the service was led in an appropriate way. Quality assurance audits were in place to provide an awareness of any patterns or trends, which may develop and impact upon the service provided to people. We received notifications of accidents or incidents that had occurred.

Inspection areas

Safe

Good

Updated 11 August 2017

The service was safe.

People felt safe and staff understood how to recognise and report abuse or harm.

Care staff recruitment was carried out appropriately.

Medicines were administered appropriately.

Effective

Good

Updated 11 August 2017

The service was effective.

Care staff were provided with an induction before working for the service and with on-going supervision and support.

Care staff knew how to support people in line with the Mental Capacity Act and gained their consent before supporting them.

Care staff assisted people to access food and drink where appropriate.

Caring

Good

Updated 11 August 2017

The service was caring.

People felt that care staff were kind and caring towards them.

People were given choices and encouraged to make decisions where possible.

Care staff maintained people’s dignity and provided respectful care.

Responsive

Good

Updated 11 August 2017

The service was responsive.

Care staff were knowledgeable about people’s needs.

People knew how to raise complaints or concerns and felt that they would be listened to and the appropriate action would be taken.

Well-led

Good

Updated 11 August 2017

The service was well-led.

A small number of notifications were not always sent to us as required.

People were happy with the service they received and felt the service was well led.

Adequate quality assurance audits were carried out.