The Care Quality Commission
  • Dentist
  • Dentist

Dentata Charta

48 Bury Road, Newmarket, Suffolk, CB8 7BT (01638) 662295

Provided and run by:
Dr. Johan Viljoen

All Inspections

During an assessment under our new approach

We undertook a follow-up on-site inspection on 13 May 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Dentata Charta on 13 October 2025. We had found the registered provider was not providing well-led care and was in breach of regulation 17 Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, the practice had not met regulations.

The practice had systems to identify and manage risks.

Recruitment procedures did not reflect current legislation. Improvements were still required to ensure effective leadership.

The practice is in Newmarket in Suffolk and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces were available near the practice.

The practice had 6 treatment rooms. At the time of our inspection, there was a total of 21 staff, of which there were 8 dentists, 2 dental hygienists, 2 dental therapists, 1 periodontologist, 1 prosthodontist, 4 dental nurses, 1 trainee dental nurse, 1 receptionist and the practice manager.

The provider was not complying with regulation 19, Fit and proper persons employed. Full details of the regulation the provider was not meeting are within the inspection findings below.

We have asked the provider for an action plan in response to the concerns found at this inspection.

During an assessment under our new approach

We carried out this announced on-site inspection with remote support from a specialist advisor on 13 October 2025.

We found the practice had not met all regulations.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Staff had the skills, knowledge and experience to carry out their roles.

Infection control procedures in place were effective.

The practice had some systems to identify and manage risks. Improvements were needed to ensure that all risks were identified and managed appropriately.

Recruitment procedures did not reflect current legislation.

Improvements were needed to ensure effective leadership.

The practice is in Newmarket in Suffolk and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces were available near the practice.

The practice had 6 treatment rooms. At the time of our inspection, there was a total of 20 staff, of which there were 7 dentists, 2 dental hygienists, 2 dental therapists, 1 periodontologist, 1 prosthodontist, 4 dental nurses, 1 trainee dental nurse, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.

The provider was not complying with Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.
 

8 November 2016

During a routine inspection

We carried out an announced comprehensive inspection on 8 November 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Dentata Charta provides both private and NHS treatment to adults and children. The team consists of three dentists, two part-time hygienists, four dental nurses, a receptionist and practice manager.

The practice is situated in a converted residential property and has four treatment rooms, an x-ray room and a decontamination room for sterilising dental instruments. There are two waiting areas, a reception area, technician’s lab, offices and staff room.

The practice is open on Mondays to Thursdays from 8.30am to 5.30pm, and on Fridays from 7.30am to 3pm.

The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from 23 patients. These provided a very positive view of the service provided.

Our key findings were:

  • Information from 23 completed Care Quality Commission comment cards gave us a positive picture of a caring, professional and high quality service.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice had systems to help ensure patient safety. These included safeguarding children and adults from abuse, maintaining the required standards of infection prevention and control, and responding to medical emergencies.

  • Risk assessment was robust and action was taken to protect staff and patients.
  • Patients’ needs were assessed and care was planned and delivered in line with current best practice guidance from the National Institute for Health and Care Excellence (NICE) and other published guidance.
  • There were sufficient numbers of suitably qualified and competent staff. Members of the dental team were up-to-date with their continuing professional development and supported to meet the requirements of their professional registration.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted upon.

There were areas where the provider could make improvements and should:

  • Review the security of prescriptions in the practice and ensure there are systems in place to monitor and track their use.

20 June 2012

During a routine inspection

We spoke with four people as they were waiting for treatment or immediately after

receiving treatment. One person had seen the same dentist for five years and told us, 'I have never felt pain during treatment and I have had quite extensive work done. He explains the risks and benefits well. The quality of the work done has been good.'

Another person told us, "This is my second visit. I have been with this dentist for a long time and transferred over with him. He explains treatments and the risks and benefits well. The cost of the treatment is explained at the 1st consultation and I have time to consider before agreeing. I have no issues with cleanliness and hygiene. My medical history is discussed at every visit. Appointment times are flexible. I feel I can raise concerns. I trust the dentist."