St John Ambulance North Region

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Leaders ran services well using reliable information systems and supported staff to develop their skills. There were clear and effective governance, management and accountability arrangements. Staff were clear about their roles and accountabilities. Staff understood the service’s vision and values, and how to apply them in their work.

Staff felt respected, supported and valued. They were focused on the needs of the communities they supported. Leaders engaged well with partners and the community to plan and manage services. Leaders promoted a positive work culture based on equality, diversity and inclusion. Staff were supported to speak up or raise concerns.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The overall service had a shared vision, strategy and culture.

Staff at the Stockport ambulance station told us there was a good working culture within the service and this had improved over the last 12 months. They told us staff morale was good. They told us that despite the last 12 months being difficult, they were all working to make a difference to communities.

We spoke with the Head of event work who had recently been appointed. They told us they were in the process of writing a strategy for event healthcare.

For our detailed findings refer to the patient transport service (PTS) report for further information about the shared direction and culture.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

The service had an appointed freedom to speak up guardian. This meant that staff could feel supported and encouraged to raise any issues without fear of reprisal.

For our detailed findings refer to the patient transport service (PTS) report for further information about the Freedom to speak up.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The service had a clear governance structure and an ongoing audit programme in place. Audit results were shared and acted on by the department and managers showed us their associated action plans.

For our detailed findings refer to the patient transport service (PTS) report for further information about governance, management and sustainability.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.