St John Ambulance North Region

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The service planned care to meet the needs of local people, took account of patients’ individual needs. Health care professionals and personnel working had access to evidence-based clinical guidelines and standards.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The health care professionals and ambulance crews had access on their electronic devices to the Joint Royal Colleges Ambulance Liaison Committee (JRCALC) guidelines in assessing a patient’s clinical presentation. The JRCALC guidelines are a nationally recognised body which produces clinical guidelines for ambulance professionals.

Staff followed policies and procedures to plan and deliver high quality care according to best practice and national guidance.

For our detailed findings refer to the patient transport service (PTS) report for further information about how the service delivered people’s care and treatment.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.