• Dentist
  • Dentist

Archived: Beech House Dental Surgery

56 High Street, Dereham, Norfolk, NR19 1DR

Provided and run by:
Beech House Dental Surgery

Important: The provider of this service changed. See new profile

All Inspections

27 February 2013

During a routine inspection

During our inspection we spoke with five people who used the service, two dental nurses, reception staff and two principal dentists. We observed how people were greeted and treated, the cleaning and sterilising of instruments and checked four people's records. The staff made all the records, policies and information accessible to us.

People spoke highly of the service they received at the practice. One person said: "I think the staff here are wonderful, they have helped alleviate my anxiety about coming to the dentist." Another person said: "They are professional and sensitive. They explain about any treatment I may need and encourage me to make my own decision about the best treatment for me." A third person told us: "It's the best practice that offers treatment on the NHS, an excellent standard."

The practice had systems in place to monitor and reduce cross infection, safeguarding people and investigating complaints. There was the opportunity for people to air their views through the patient satisfaction survey and we saw that the information gathered was used to improve quality of care.