Mydentist - Ratcliffe Gate - Mansfield Also known as mydentist

Updated 6 January 2026

We carried out this announced on-site inspection on 10 April 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Mydentist – Ratcliffe Gate is part of Mydentist, a dental group provider. The practice is in Mansfield, Nottinghamshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people at the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 18 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses,1 receptionist and the practice manager. The team was supported during the inspection by a group regulatory officer.
 

Updated 6 January 2026

As part of our inspection we reviewed patient feedback from a number of sources. This included feedback posted on-line, feedback direct to the practice via patient surveys, and patient feedback in the form of compliments and complaints.
Patients commented positively about the team, practice and treatment they received.
Common feedback themes included the team were very helpful with nervous patients, helped put people at ease, were highly recommended, and were described as friendly, gentle, and thorough.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients commented that they felt confident that advice they were given helped them to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.