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Inspection carried out on 12 February 2014

During a routine inspection

Our visit was discussed and arranged with the practice in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the practice.

During the inspection we spoke with one of the dentists (who is also the registered provider), two dental nurses, the practice manager and one person using the service. After our inspection, we spoke by phone with eight people who were registered with the practice to ask them about their experiences of the service.

The people we spoke with were all complimentary about the service they had received. Their comments included, "I�m very happy with the service." and "Absolutely brilliant could not ask for more kind and patient people (staff at the practice)."

Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.

People told us that the practice was clean and tidy and that they had no concerns about hygiene. We found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.

The provider had systems of audits in place to enable them to monitor the quality of the service provided. This made sure that people received appropriate care and treatment. People were asked for their views about the practice and these were listened to.