Patients told us they were happy with the service. One patient said, 'My overall impression is very good. They listen to what you want and are very professional.' Another patient said, 'I'm pleased, the service is good, it's a nice environment and it's clean.' Patients told us they were treated in confidence and respectfully. One patient said, 'I was given all the information I needed.' Another patient said, 'They are always good here when I come.' The treatment plans we saw contained clear information for patients and had been signed by them. Relevant health information had been obtained. Staff had been provided with a range of relevant training. Patients had been asked to give their views via a patient survey.
The dental surgery was clean and tidy. There were records confirming that the decontamination steriliser had been serviced regularly and that daily checks were being undertaken. We saw that clinical audits and a decontamination audit had been carried out and that areas for development had been identified However, there was no dedicated sink for hand hygiene in the decontamination room which could mean that patients and staff were at risk from possible risks of infection as a result.