20 March 2013
During a routine inspection
Staff at the practice, were given regular training and were given a professional appraisal of their work every year.
A complaints system was in place that encouraged patient feedback as this was considered important for improving the service. Complaints were handled professionally
People were positive about the treatment received at Gravesend Dental Surgery. People's comments included 'The staff are friendly', 'Thanks for giving me back my smile', 'The best practice I have ever attended', 'Thank you for showing kindness care and concern throughout my treatment' and 'They really do look after me'.