Background to this inspection
Updated
14 January 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
During the inspection we reviewed feedback from seven patients, spoke one dentist, one dental nurse, one receptionist, the practice manager and the assistant practice manager. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
14 January 2016
We carried out an announced comprehensive inspection on 22 December 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Rejuvadent is situated in Grimsby town centre. It offers private dental treatments to patients of all ages. The services include routine dental treatment, cosmetic dental treatments, removable orthodontic treatments and preventative advice and treatments.
The practice is located in the same premises as the Osborne Street Dental Practice and shares the same policies and procedures. All meetings were undertaken with the Osborne Street Dental Practice.
The practice has one surgery, a decontamination room, a waiting area and a reception area. The surgery, reception area and waiting area are on the ground floor.
There are three dentists, 10 dental nurses, a receptionist, a practice manager and an assistant manager.
The opening hours are Monday to Thursday 9-00am to 5-00pm.
On the day of inspection seven patients provided feedback. The patients were positive about the care and treatment they received at the practice. They told us they were treated with dignity and respect in a clean and tidy environment, informed of treatment options and were made to feel comfortable and relaxed.
Our key findings were:
- The practice had systems in place to assess and manage risks to patients and staff including infection prevention and control, health and safety and the management of medical emergencies.
- Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
- Patients told us they were treated with kindness and respect by staff. Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood. Patients commented they felt involved in their treatment and that it was fully explained to them.
- Patients were able to make routine and emergency appointments when needed.
- The practice had a complaints system in place and there was an openness and transparency in how these were dealt with.
- There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions. Staff received training appropriate to their roles.
There were areas where the provider could make improvements and should:
- Aim to document action plans for the clinical record audits.