During an assessment under our new approach
We carried out this announced on-site inspection on 18 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Rusthall, Tunbridge Wells and provides private dental care and treatment for adults and NHS for children.
Due to the layout of the building step-free access to the practice was not possible, however, there was car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 5 staff, of which there were a dentist, 2 dental nurses one of which is the compliance lead, a dental hygienist, and a receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including the dentist, the dental nurses, the dental hygienist, and receptionist.
There were areas where the provider could make improvements. They should:
Review its responsibility to the needs of people with disabilities and the requirements of the Equality Act 2010.
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“Staff at the practice are so helpful, accommodating and kind.”
“Nothing is ever too much trouble for the staff at Rusthall; they really do care about you.”
“I don’t look forward to going to the dentist, but I have never felt so at ease as I do here.”
“Thoughtful care and great service.”
“Staff are the best if you are anxious.”
“First class dentist and staff.”
“The practice is welcoming friendly and sensitive to how you are feeling.”
“I had an infection, was seen quickly and received amazing aftercare.”
“Staff are empathetic, take care of you, are professional but warm and kind.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.