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Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 23 November 2013
Inspection Report published 23 November 2013 PDF

Overview

Inspection carried out on 11 October 2013

During a routine inspection

We spoke with two people who said that they were satisfied with the care and treatment they received. They felt that they had been given sufficient information about their care and treatment.

A detailed medical history was taken from each person and any allergies or medical conditions were recorded and discussed during the initial appointment. People were given aftercare advice following treatment, which included an emergency telephone number. There was emergency equipment available and all staff had received basic life support training.

There were effective systems in place to reduce the risk of infection. Staff were able to describe the decontamination process to us and provided evidence to show that checks were carried out on the equipment used.

There were effective systems in place to monitor the quality of the service. Staff meetings took place once or twice a month to discuss the feedback that people had provided.