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All Care (GB) Limited - Basingstoke Branch Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 22 March 2019

About the service:

• All Care provides personal care and support to people living in their own homes and specialist ‘extra care’ housing. At the time of the inspection there were 280 people receiving personal care from the service.

• For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk.

People’s experience of using this service:

• People and their relatives consistently provided positive feedback about the quality of care they received.

• One person told us, “My care is first class. I need to choose my carers and need to know that nobody else will come. My carers are out of this world. They know me and my needs. They are the only carers I have ever trusted.”

• People were protected from avoidable harm, neglect, abuse and discrimination. Staff ensured the human rights of people who lacked a voice, were upheld and respected.

• Risks to people's safety had been identified and management plans gave staff the required guidance to mitigate these risks. Staff delivered safe care in line with people’s risk assessments.

• Without exception, staff supporting people within the ‘extra care services’ felt extremely valued and respected, and demonstrated high levels of morale.

• However, some staff supporting people in their own homes reported being frustrated by lack of communication from the management team and office based coordinators. These frustrations had been identified by the registered manager who was analysing these concerns at the time of inspection, to develop a strategy to improve communication.

• Staff had developed and maintained the required skills to meet people’s needs effectively, which led to good outcomes for people’s care and support and promoted their quality of life.

• We saw people were treated with kindness and compassion by staff who supported them to express their views and be actively involved in making decisions about their care.

• People’s care plans were comprehensive and up to date, providing staff with the required information about their needs and how to meet them.

• The registered manager and provider had worked effectively with local organisations to improve care practice and outcomes.

Rating at last inspection:

• Good. (The last inspection report was published on 13 July 2016).

Why we inspected:

• This was a planned comprehensive inspection based on the previous rating.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 March 2019

The service remained safe.

Details are in our safe findings below.

Effective

Good

Updated 22 March 2019

The service remained effective.

Details are in our effective findings below.

Caring

Good

Updated 22 March 2019

The service remained caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 March 2019

The service remained responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 22 March 2019

The service remained responsive.

Details are in our responsive findings below.