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Kidsgrove Care Solutions - Arbour Street Good

Inspection Summary


Overall summary & rating

Good

Updated 19 January 2019

What life is like for people using this service:

People were supported by safely recruited staff who had the skills and knowledge to provide safe and effective support. People were supported safely to manage their risks, whilst promoting their independence. Effective care planning was in place which guided staff to provide support that met people’s needs and in line with their preferences.

People consented to their care and were supported in their best interests. Staff were kind and caring towards people and promoted choices in a way that people understood. People’s right to privacy was upheld.

People were supported to be involved in hobbies and interests that were important to them. People and their relatives were involved in the planning of their care, which meant people were supported in line with their preferences. Complaints systems were in place, which people and relatives knew how to use.

Systems were in place to monitor the service, which ensured that people’s risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service, where people and staff could approach the registered manager who acted on concerns raised to make improvements to people’s care. The provider continually looked for ways to improve the service people received.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection: Requires Improvement (report published 26 May 2017)

About the service:

Kidsgrove Care Solutions – 52 Arbour Street is a residential care home that accommodates up to four people living with learning disabilities or autistic spectrum disorder. People use this service for short breaks. The service also provides personal care support in people's own homes. At the time of our inspection there were two people using the service for a short break and one person was receiving care in their own home.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen 'Registering the Right Support' CQC policy.

Why we inspected:

This was a planned inspection based on the rating of Requires Improvement at the last inspection. We found the service had improved to meet the characteristics of Good in all areas.

Follow up:

We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 19 January 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 January 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 19 January 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 19 January 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 19 January 2019

The service was well-led.

Details are in our Well-Led findings below.