Our current view of the service
Updated
19 May 2025
We carried out this announced on-site inspection on 26 June 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Aqua Dental Clinic is in the London Borough of Harrow and provides private dental care and treatment for adults and children.
There was step-free access to the practice via a portable ramp and car parking spaces available, including parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 5 dentists, (1 with a special interest in endodontics), a visiting sedationist, 2 dental nurses, 1 dental therapist and 1 dental hygienist.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, the visiting sedationist and 2 dental nurses.
People's experience of the service
Updated
19 May 2025
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 16 patients. On the day of our inspection, we saw patient feedback from a further 22 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“Courteous in working around my schedule.”
“Pre-empting issues with preventative techniques.”
“All the staff were utmost professional, very patient and thorough and all clearly experts in their field.”
“They've done an amazing job with the service itself and customer service when you attend the practice. Overall, really great.”
“Care and treatment from the dentist and hygienists is always exceptional.”
“I was externally happy with the outcome of my new straight teeth!”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.