11 December 2012
During a routine inspection
People using the service had been given detailed information about the treatment options available to them and the costs involved.
We observed that people's privacy and dignity was respected by staff. Staff told us how they could assist people whose first language was not English and that they observed religious and cultural preferences, regarding how their treatment was carried out.
We identified that were effective systems in place to reduce the risk and spread of infection. The practice offered extended opening hours to ensure they could meet the requirements of all people who used the practice.
We noted that dentists and practice staff had current registrations with the General Dental Council and had attended courses to keep themselves up to date with current guidance that ensured safe practice.
We observed that the practice was designed to be accessible to people with mobility problems and wheelchair users. There was parking to the rear of the building for people who used a wheelchair. A toilet was available on the ground floor for people with reduced mobility.