Doctors 4 You

Updated 14 June 2022

Doctors 4 You operates under the provider Doctors 4 You Limited. The provider is registered with the Care Quality Commission to carry on the regulated activities of diagnostics and screening procedures, family planning and treatment of disease, disorder or injury. The service is located 445 Lordship Lane, London, N22 5DJ.

The service is open six days a week between 9am and 6pm. They do not open on a Wednesday.

The staff team includes six doctors, a service manager, two health care assistants/ phlebotomists, a physiotherapist, a psychologist and four administrative staff members.

How we inspected this service

We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site in line with our Covid- 19 inspecting guidance. We spoke with the registered manager, doctors and administration staff. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation related to the management of the service. We reviewed patient feedback.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 14 June 2022

This service is rated as Good overall. This is the first rated inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Doctors 4 You as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Doctors 4 You is an independent health service based in North London, where services provided include dermatology, cardiology, paediatrics, gynaecology, ears nose throat, family medicine, phlebotomy, physiotherapy and psychology services, mainly to the Bulgarian community.

Our key findings were:

• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The provider had systems in place to protect people from avoidable harm and abuse.
• There was a clear vision to provide a safe, personalised, high quality service.
• All staff we spoke to felt valued by the leaders and said there was a high level of staff support and engagement.
• Patients could access care and treatment from the service within an appropriate timescale for their needs.
• The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
• There was a strong focus on continuous learning and improvement.

The areas where the provider should make improvements are:

• Develop a system for carrying out formal clinical audits

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care