• Care Home
  • Care home

Hill View

Overall: Requires improvement read more about inspection ratings

33 Church Walk South, Swindon, Wiltshire, SN2 2JE (01793) 421995

Provided and run by:
Aston Care Limited

Important:

We served a warning notice to Aston Care Ltd on 3 June 2026 for failing to meet the regulations related to good governance at Hill View.

Latest inspection summary

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Our current view of the service

Requires improvement

Updated 11 May 2026

Date of assessment 27 April 2026 to 1 May 2026. The service is a care home which supports up to 8 people with a learning disability. At the time of the inspection, 7 people were in receipt of a regulated activity. We inspected the service to follow up on a breach identified at the last inspection and to see if the service had made improvements. We assessed the key questions safe and well led.

The service provided support to people with a learning disability and autistic people. We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We found that overall, people were receiving support in line with ‘Right support, Right Care, Right Culture’. People received support from staff who knew them well. People had regular opportunities to access the community such as pub visits, shopping, day trips and swimming. People were offered choices and were encouraged to be independent in some aspects of their care.

During the assessment, we found window restrictors were not being used effectively. This put people at risk of harm. Additionally, we found further maintenance concerns in relation to flooring and in communal toilets. The service’s audits had not identified these. We also found one person’s guidance around their modified diet was unclear. This was a concern found at previous inspections and meant the service had not effectively learnt from these.

Following the feedback, leaders told us they completed a full review of the home environment, including flooring and communal toilet areas and told us they had added additional information in relation to one person’s modified diet guidelines.

The provider was in breach of the legal regulation in relation to governance of the service.

The provider was previously in breach of legal regulations in relation to safe care and treatment. Improvements were not found at this assessment, and the provider remained in breach of this regulation.

People's experience of the service

Updated 11 May 2026

We sought feedback from some people living at the service and 4 relatives. We also completed observations of care as some people were not able to speak directly with us due to their communication needs.

People told us they were happy living at the service and felt safe. People said they enjoyed going out on day trips and other activities like swimming. People said they liked all the staff.

We observed people receiving kind and compassionate care. For example, we observed one staff member supporting a person with their meal. The staff member regularly checked in with this person, asking if they were okay and if they could help. We observed staff chatting to people about their day and having a laugh with them. People appeared happy and at ease in the presence of staff. Staff offered people choices. Staff used visual aids to promote choice making where appropriate.

Relatives we spoke with told us they felt their family members were safe living at the service and felt medicines were managed safely. Relatives felt able to raise any concerns and feedback. Some relatives told us they had raised some minor concerns, but these had been resolved.