Updated 4 January 2023
We undertook a follow up desk-based inspection of Cornerhouse Dental Practice – Ashford on 20 December 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who had remote access to a specialist dental adviser.
We undertook a comprehensive inspection of Cornerhouse Dental Practice – Ashford on 16 August 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Cornerhouse Dental Practice – Ashford dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 16 August 2022.
Background
Cornerhouse Dental Practice - Ashford is in Ashford in Surrey and provides NHS and private dental care and treatment for adults and children.
There is ramped access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice and the practice is located closed to transport links.
The dental team includes 2 dentists, 2 dental nurses, 1 of whom is a trainee, a dental nurse/practice manager and 2 receptionists. The practice has 2 treatment rooms.
During the inspection we spoke with the principal dentist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday from 8:30am to 5pm.
There were areas where the provider could make improvements. They should:
- Develop systems to ensure an effective process is established for the on-going assessment, supervision and appraisal of all staff. Including the training, learning and development needs of individual staff members at appropriate intervals.