All inspections: Prime Time Recruitment

Staff members told us they were supported and gave comments such as, 'If I've got a problem I can call the office', 'The support I receive helps me to support people I care for better' and 'I am quite happy with the way they do supervision, they are very helpful with training.' One person commented, 'They are brilliant! All the carers are knowledgeable.' This meant the service had an effective system in place to ensure staff members received supervisory support and appropriate training.

One person commented, 'I have a booklet with contact details if I want to make a complaint. However, I have not had to make one.' Another person said, 'If I needed to complain I would send an email to the office. People told us they could provide feedback when they wanted to. We saw completed communication records in response to positive and negative feedback received. These showed resolutions put in place to address them. For example, one person gave positive feedback about the staff member who cared for them. We saw a record showed the information was relayed to the staff member. This showed the service gathered, analysed and acted upon the feedback received from people who used the service.

People were actively involved in the development of their care plans. One person told us: 'I wrote my own care plan.' We saw evidence of this when we reviewed their care plan. This showed people were involved in identifying their care, treatment and support options.

Staff members we spoke with told us how they worked with other external agencies such as district nurses, palliative care nurses and occupational therapists. One member of staff we spoke with confirmed this was the case. People could be confident they would receive safe and co-ordinated care, treatment and support where more than one provider was involved with their care.

The medication policy outlined how staff would support people who were on prescribed medication and homely remedies. This ensured medicine were prescribed and given to people appropriately.

People we spoke with agreed that staff members were able to meet their needs. Another person said:' I'm really happy with my regular carers, if I had a difficult night with X when they arrive in the mornings, they would adapt to X's needs.'

We found there were no monitoring systems in place to ensure staff members received regular supervisions and appraisals.

During the course of our review we spoke to four people about their experience of the care and support provided for them, or people they were responsible for, by Slough Social Care (Prime Time Recruitment Ltd).

They told us that the service was responsive to the person's needs and that communication between them was good.One person told us "They were fantastic, they have solved a lot of things for us".

People told us that they felt able to express their views about the care being provided and that they were always listened to. One person commented "Communication is excellent".

The people we spoke with all expressed a very high level of satisfaction. "very supportive, have been exceptional" and "They are simply excellent" were what two people told us. Three of the people we spoke with specifically mentioned the responsiveness and flexibility of the service, indicating that if they wanted things done in a specific way or changes made, this had always been done.

They confirmed that they were asked to provide feedback on the care service provided, and that they were able to raise concerns.

Archived: Prime Time Recruitment

All Inspections

12 February 2014

During an inspection looking at part of the service

17, 18 October 2013

During a routine inspection

21 June 2012

During a routine inspection