Archived: The Limes Residential Home

People had a care plan that was based on assessments of their health, physical and emotional needs. Most care plans were up to date, although we saw examples where assessments and care plans had not been reviewed in line with the stated timescales.

The service did not have a comprehensive safeguarding vulnerable adults policy and not all staff had received their training about this.

There were thorough recruitment checks in place that included making sure staff appointed were appropriate to work with vulnerable people. We saw that there were enough staff on duty to meet people's needs effectively.

The provider did not have systems in place for the assessment and monitoring of the quality of the service provided to people. There was a complaints process in place but the policy needed to be updated and a procedure set up to deal with any complaints received in the future.

We also observed how people were cared for in communal areas of the home. We saw that staff were patient and calm and did not out-pace the person they were speaking with. Staff were warm and friendly at all times and offered choices around food, where people sat and what they wanted to do. Two people were enjoying having their finger nails painted and were having a laugh and joke with the staff. We saw people being encouraged to join in activities if they wanted to and being given support to take part where necessary.