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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 7 June 2019

About the service:

Prestige Care & Support Ltd is a domiciliary care agency that was providing personal care to 48 adults at the time of the inspection.

People’s experience of using this service:

People and relatives told us they were generally happy with the care and support provided. People said they felt safe and systems were in place to protect people against the risk of abuse. Risk assessments were in place which set out how to support people in a safe way. People were supported to take their medicines and measures were in place to protect people from the spread of infection. There were enough staff employed to meet people’s needs. We have made a recommendation about staff recruitment practices.

The service carried out assessments of people’s needs prior to the provision of care to ensure they could meet those needs. People were able to make choices over their daily lives including about what they ate and drank. The service operated within the principles of the Mental capacity Act 2005. The service worked with other agencies to promote people’s health, safety and wellbeing.

People told us staff treated them in a caring and respectful manner. Staff were aware of the importance of promoting people’s independence. Privacy and confidentiality were respected.

Care plans were in place setting out the individual needs of people and people had been involved in developing these. They were subject to review, so they were able to reflect people’s needs as they changed over time. Complaints procedures were in place and people were provided with a copy of these procedures.

People and staff told us they found senior staff to be approachable and supportive. Various quality assurance and monitoring systems were in place, some of which included seeking the views of people and their relatives.

Rating at last inspection:

At the last inspection this service was rated as Good. The report from that inspection was published on 26 October 2016.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 7 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 7 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 7 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 7 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 7 June 2019

The service was well-led.

Details are in our Well-Led findings below.